Contact & Support

We're here to help with documents, Termin monitoring, and more.

What you can contact us about

📄 Document issue

Problem with PDF generation, missing delivery, or incorrect output.

📅 Termin monitoring

Monitoring not activating, missing notifications, or technical issue.

🗑 Data deletion

Request deletion of your personal data from our systems.

❓ General question

Anything else about the service. You can also check the FAQ first.

How to reach us

Send your message to our support email:

support@termin-assist.de

We aim to respond within 1–3 business days.

When writing to us, please include:

  • The email address you used when ordering.
  • A brief description of the issue or request.
Important: Please do not send sensitive personal documents (passports, ID cards, residence permits) unless specifically requested by our support team. We will never proactively ask for your official government documents.

Before contacting support

Many common questions are answered in our FAQ. If you have a question about document types or how Termin monitoring works, that is a good first stop.

GermanyFlow is completely free to use. For details on how the service works, please read our Terms of Service.