Privacy Policy

Last updated: April 2026. This policy will be updated after business registration and provider details are finalised.

1. What data we may collect

Depending on which services you use, CivicAssist (DE) may collect or process the following types of data:

• Personal identification data: name, date of birth, nationality, gender, place of birth.
• Address data: current address, previous address, postal code, city.
• Document data: form data you enter when preparing a document (e.g. for Anmeldung, Bürgergeld, Kindergeld). On the web form, this data stays in your browser and is not transmitted to our servers unless you initiate generation.
• Contact data: email address (if provided for support or delivery).
• Telegram ID: used to deliver your PDF and to send Termin notifications via the Telegram bot.
• Payment status: whether a payment was completed. We do not store full payment card details — these are handled by our payment provider.
• Appointment monitoring preferences: city, service type, and monitoring duration selected when activating Termin monitoring.
• Support communications: messages you send to our support channel.

2. How we use your data

We use the data we collect for the following purposes:

• To generate your requested PDF document and deliver it via Telegram or download.
• To provide and operate the Termin monitoring service and send notifications.
• To process and verify payment status (via our payment provider).
• To provide customer support and respond to your queries.
• To improve the service — understanding which documents and cities are most in demand.

We do not use your data for unsolicited marketing and we do not sell or share your personal data with third parties for their own commercial purposes.

3. Data we do not collect or sell

• We do not sell your personal data to any third party.
• We do not share your data with advertisers.
• We do not build profiles for targeting purposes.
• We do not use your document content for AI training without your explicit consent.

4. Payment processing

All payment transactions are handled by Stripe, a PCI-DSS compliant payment processor. CivicAssist (DE) does not receive, store, or process your full card number, CVV, or banking details. We only receive a confirmation of payment status from Stripe.

Stripe's privacy practices are governed by Stripe's Privacy Policy.

5. Data retention

Generated PDFs are deleted from our servers within a short period after delivery (typically within 24 hours) in line with our GDPR data minimisation practice. Monitoring session data is retained for the duration of your active subscription and then removed. Support communication history may be retained for up to 12 months.

6. Your rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data ("right to be forgotten").
• Withdraw consent for data processing where processing is based on consent.

To exercise these rights, contact us at pichkurvit2@gmail.com. We will respond within 30 days.

7. Cookies and tracking

The CivicAssist (DE) website does not currently use advertising trackers or third-party analytics cookies beyond what is necessary for basic functionality. If this changes, this policy will be updated accordingly.

8. Policy updates

This privacy policy will be updated once our business registration is complete and full legal entity details are confirmed. We will notify users of material changes via the Telegram bot or by posting the updated policy on this page.

9. Contact

Privacy questions or data deletion requests: pichkurvit2@gmail.com

For general support, visit our Contact page.