Terms of Service

Last updated: April 2026.

1. What you are purchasing

When you pay for a GermanyFlow service, you are purchasing one or more of the following:

• Document preparation assistance — a guided questionnaire that collects your data and generates a filled PDF example showing how to complete a German administrative form.
• A generated PDF for personal use — the PDF is provided for checking, preparation, and personal reference only. It is not an official document.
• Appointment monitoring notifications — automated scanning of official Bürgeramt booking systems and instant email notifications when a slot becomes available.

2. Your responsibilities

You are solely responsible for:

• The accuracy and completeness of all data you provide when using the service.
• Verifying that the information in any generated PDF matches your actual documents before using it as a reference.
• Obtaining the official form from the relevant government website and submitting it correctly through the proper official channels.
• Acting promptly when you receive a Termin notification — appointment slots may fill within seconds of appearing.

3. Generated PDFs are not official documents

Documents generated by GermanyFlow are preparation examples only.

• They are not official government documents and cannot be submitted to any authority as-is.
• They do not carry legal force or official status.
• GermanyFlow does not guarantee that any authority will accept a submission based on our example.
• Always use the current official form from the relevant government website (e.g. berlin.de, bamf.de).

4. No legal advice

GermanyFlow does not provide legal advice, immigration advice, or tax advice. If you need professional guidance, please consult a qualified lawyer, Rechtsanwalt, Steuerberater, or accredited migration counsellor.

5. Termin monitoring — limitations

The Termin monitoring service scans official booking systems and notifies you when a slot appears. By activating this service, you acknowledge that:

• GermanyFlow does not guarantee that an appointment will become available during your monitoring period.
• GermanyFlow does not guarantee that you will successfully book a slot after receiving a notification. Slots are first-come, first-served and may fill instantly.
• Monitoring checks are performed automatically — we cannot manually intervene in booking systems or reserve slots on your behalf.
• The availability of monitoring for a given city or service type may change without notice due to changes in official booking systems.

6. Service availability and changes

We aim to provide GermanyFlow continuously, but we may:

• Update, improve, or modify the service at any time.
• Temporarily suspend the service for maintenance.
• Discontinue support for specific document types or cities with reasonable notice.

We will update these terms as the service evolves. Continued use of the service after updates constitutes acceptance of the revised terms.

7. Payment

Payments are processed by Paddle. Paddle.com Market Ltd (registered in England and Wales, company number 8172165, 30 Old Bailey, London EC4M 7AU, United Kingdom) acts as the Merchant of Record and authorised reseller for all purchases made through GermanyFlow. This means your purchase contract for the transaction is with Paddle, while the service itself is provided to you by GermanyFlow under these Terms. Paddle is responsible for billing, invoicing, applicable VAT and refunds. Your purchase is also subject to the Paddle Buyer Terms and the Paddle Refund Policy. GermanyFlow never receives or stores your full payment card details. By completing a payment, you agree to our Refund Policy.

8. Contact

Questions about these terms? Contact us at support@termin-assist.de.

For general support, visit our Contact page.