Terms of Service

Last updated: April 2026. These terms will be updated after business registration is finalised.

1. What you are purchasing

When you pay for a CivicAssist (DE) service, you are purchasing one or more of the following:

• Document preparation assistance — a guided questionnaire that collects your data and generates a filled PDF example showing how to complete a German administrative form.
• A generated PDF for personal use — the PDF is provided for checking, preparation, and personal reference only. It is not an official document.
• Appointment monitoring notifications — automated scanning of official Bürgeramt booking systems and instant notifications via Telegram when a slot becomes available.

2. Your responsibilities

You are solely responsible for:

• The accuracy and completeness of all data you provide when using the service.
• Verifying that the information in any generated PDF matches your actual documents before using it as a reference.
• Obtaining the official form from the relevant government website and submitting it correctly through the proper official channels.
• Acting promptly when you receive a Termin notification — appointment slots may fill within seconds of appearing.

3. Generated PDFs are not official documents

Documents generated by CivicAssist (DE) are preparation examples only.

• They are not official government documents and cannot be submitted to any authority as-is.
• They do not carry legal force or official status.
• CivicAssist (DE) does not guarantee that any authority will accept a submission based on our example.
• Always use the current official form from the relevant government website (e.g. berlin.de, bamf.de).

4. No legal advice

CivicAssist (DE) does not provide legal advice, immigration advice, or tax advice. If you need professional guidance, please consult a qualified lawyer, Rechtsanwalt, Steuerberater, or accredited migration counsellor.

5. Termin monitoring — limitations

The Termin monitoring service scans official booking systems and notifies you when a slot appears. By activating this service, you acknowledge that:

• CivicAssist (DE) does not guarantee that an appointment will become available during your monitoring period.
• CivicAssist (DE) does not guarantee that you will successfully book a slot after receiving a notification. Slots are first-come, first-served and may fill instantly.
• Monitoring checks are performed automatically — we cannot manually intervene in booking systems or reserve slots on your behalf.
• The availability of monitoring for a given city or service type may change without notice due to changes in official booking systems.

6. Service availability and changes

We aim to provide CivicAssist (DE) continuously, but we may:

• Update, improve, or modify the service at any time.
• Temporarily suspend the service for maintenance.
• Discontinue support for specific document types or cities with reasonable notice.

We will update these terms as the service evolves. Continued use of the service after updates constitutes acceptance of the revised terms.

7. Payment

Payments are processed securely by our payment provider (Stripe). CivicAssist (DE) does not store your full card details. By completing a payment, you agree to our Refund Policy.

8. Contact

Questions about these terms? Contact us at pichkurvit2@gmail.com.

For general support, visit our Contact page.