Last updated: April 2026.
We want you to be satisfied with CivicAssist (DE). This policy explains how we handle
refund requests for each service type. Every request is reviewed individually — we do not
apply a blanket "no refunds" rule, but we also cannot automatically refund all requests
once a digital service has been delivered.
1. PDF document generation
The PDF service involves generating and delivering a filled document example based on the
data you provide. Because this is a digital service delivered immediately upon payment:
- Once the PDF has been generated and delivered to you, the digital service has been
fully provided. Refunds in this case may be limited or unavailable.
- If the PDF was not delivered due to a technical error on our side, we
will either re-deliver the document or issue a full refund.
- If you entered incorrect data and the generated PDF reflects that incorrect data, this
does not constitute a service failure on our part. We encourage you to review your inputs
carefully before generating.
- If you are dissatisfied with the service for a reason not listed here, contact us and
we will review your case.
Before purchasing: The PDF is a preparation example, not an official
document. Please read the
Terms of Service to ensure the service
meets your expectations before payment.
2. Termin monitoring
Termin monitoring is a continuous service that begins scanning for appointment slots
immediately after activation. Because the service starts delivering value from the moment of
activation:
- Once monitoring has been activated, refunds may be limited or
unavailable for the portion of the monitoring period already used.
- If no appointment slots appeared during your monitoring period, this does not
automatically entitle you to a refund — appointment availability depends on government
booking systems which are outside our control.
- If monitoring was not activated due to a technical issue on our side,
we will either activate it or issue a full refund.
- If the service experienced a significant outage during your paid monitoring period that
prevented normal operation, contact us and we will review the situation and consider a
partial credit or refund.
3. Technical errors
If you experienced a technical problem that prevented you from receiving the service you
paid for, please contact support as soon as possible. We take these issues seriously and will
make it right — either by re-delivering the service or issuing a refund, depending on the
circumstances.
4. How to request a refund
To request a refund, contact us at
pichkurvit2@gmail.com with the following information:
- The email address or Telegram ID associated with your order.
- A brief description of the issue.
- Your payment reference or Stripe receipt (if available).
We aim to respond to all refund requests within 3 business days. Each request is reviewed
individually and fairly.
5. Chargebacks
If you initiate a chargeback with your bank or payment provider without first contacting us,
we may be unable to resolve the issue quickly. We encourage you to reach out to support first
— most issues can be resolved without a formal dispute.